Call answering services have been around for decades now, but with the increased use of, and demand for, tech and virtual workspaces they’ve never been more popular. But how do you know if your business needs one? For many small- or medium-sized businesses it’s simply a case of asking whether the time they spend on calls could be put to better use on other tasks. And of course finding out what a call handling service actually does. Well, lets have a look.
Who needs a call answering service?
- Businesses whose staff spend a lot of time away from the office can find a telephone answering service helps make them make the most out of their office hours.
- Businesses with sales teams who don’t want to miss a lead, but can’t afford to be flooded with calls.
- Businesses with only few members of staff who often find it’s cheaper to pay a small fee for a professional receptionist to answer calls than shell out for a full time employee.
Should you invest in an answering service?
Well that’s up to you – you’re the boss, after all. You probably look at a call answering service as yet another expense. And you’d be right. It’s just a case of judging whether that extra expense is worth it in the long run. And often the answer is yes. With staff being the most expensive resource for any business, you want to make sure they use their time effectively, and if you’re not paying them to answer the phone you probably don’t want them spending too long on it. And lets not forget your customers. They’re important, right? So you need to keep them happy too, and the least they expect is to have their calls answered or returned.
So what do you get for your money?
Firstly you’ll keep on top of things and never miss a lead or an important call. You and your staff will also spend less time on the phone, and the time you do spend on it will be productive. And you can get a polite, professional receptionist representing your business from as little as £10 per month.
And when you look at it that way, it starts to look like money well spent, eh?
So if you think a call handling service might be for you why not call Virtually There on 0203 476 7792? You’ll get to experience our service first hand, and you might just find that our business can help make yours more successful. With our rates starting at just £10 per month, and the cost-per-call from 89p, this’ll be one call you’ll definitely see as time well spent.